Shipping and Tracking

All items are shipped from locations in the USA.

Shipping Policy: Thank you for choosing Primal Pleasure for your adult sex toy needs. We strive to ensure a discreet and seamless shipping experience. Please review our shipping policy below:

1. *Discreet Packaging:* All orders are shipped in plain, unmarked packaging without explicit content, ensuring your privacy is our top priority. The packaging does not reveal the nature of the contents.

2. *Order Processing:* Stock items are processed within [3] business days (excluding weekends and holidays). Once your order is confirmed and processed, you will receive a confirmation email with tracking information. Custom Items: Please read product details for shipping times. Custom furniture will take up to 8 weeks to make and ship!

3. *Shipping Options:* All orders are shipped via standard shipping services.

4. *International Shipping:* We currently are not shipping international. 

5. *Tracking Information:* Upon shipment, a tracking number will be provided via email. You can use this information to track the progress of your order through the designated carrier's website.

6. *Shipping Delays:* While we strive to meet estimated delivery times, unforeseen circumstances such as customs delays, weather conditions, or other external factors may affect delivery. We appreciate your understanding in such situations.

7. *Shipping Restrictions:* Please be aware that certain products may have shipping restrictions based on local laws and regulations. It is the responsibility of the customer to be aware of and comply with their country's import laws.

8. *Order Changes and Cancellations:* Once an order is processed, changes or cancellations may not be possible. Please review your order carefully before confirming.

9. *Returns and Refunds:* Please refer to our Returns Policy for information on returns, exchanges, and refunds. By placing an order with Primal Pleasure, you agree to the terms outlined in this Shipping Policy. If you have any questions or concerns, please contact our customer service team at primalpleasure@bdsm-gear.com.

 

Thank you for choosing Primal Pleasure for your sex toy needs.